FAQS

How do I cancel an order?
     There are two types of order cancellations.
     1. Canceling an unpaid order.
     Unpaid orders will be canceled automatically after several hours.
     2. Canceling a paid order.
     To cancel a paid order, you will need to submit a ticket to the website and send all the necessary information.
     Here at the website, we cannot cancel orders which have been shipped out.In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange a "return for refund".
Why didn't I get an email about my order being shipped?
     We will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or the email might be in your spam folder. It normally takes several business days for us to process your order and we will then ship your package out. If you have not received an email about your order being shipped within several days of the date you placed your order, then please contact our customer service.
What should I do if I did not receive a confirmation email?
     If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your account and click the "My Orders" button to see your orders. You may also mail to the website to find out more information about your order.
How long does it take for me to get a refund?
     Once your return is received and inspected your refund will be processed. Most returns are processed within several business days after we receive your package. We’ll issue the refund to your payment account.